- Make sure all the required fields are complete. If nothing happens when you click “checkout”. Scroll up and see what you may have missed.
- Provide a phone number where you can be reached. The phone number you supply is the number we will call in case of a cruise cancellation.
- NO spaces in the credit card number. Do not use spaces when you enter your credit card numbers.
- Your Confirmation email is your ticket. You will NOT receive tickets, once you book, you will get a confirmation email (which you should bring with you). If you do not receive a confirmation email, let us know (firstname.lastname@example.org)
- Charging your Credit Card. When you book, your confirmation ticket will show a $0.00 Deposit. That is because your card will not be charged until the day before the cruise or shortly after.
- Gift Certificate recipients: Please go to the Gift Certificate Page to see how to book your cruise.
- Children under 2 years old Kids under 2 are free, HOWEVER, they count as a person, so, please book them in the “under 2” box on the reservation page. If there is no box, confirm that children are allowed on the cruise.
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If we cancel the cruise because of weather, safety issues or other circumstances, we will try to offer a re-schedule, if we or you cannot re-schedule, you will NOT be charged.
Therefore, do not be afraid to book a cruise, even if the weather is looking iffy (remember clouds/light showers are okay), there is no monetary risk for you. For Special Cruises, we need a minimum amount of people to run the cruise and if we do not meet that minimum before the cruise, we may cancel it….bummer!
- IF YOU DO NOT SHOW UP: Please know that if you do not show up for a cruise that leaves the dock, you will be charged. Your ticket is no different than a ticket to a Broadway show or baseball game. On a sold out cruises, a spot has been taken from others who may have wanted to come. Please arrive at least 15 minutes before departure time.
- If you choose to cancel your cruise on the day of the cruise, or you do not arrive on time, you forfeit all money, gift certificates and vouchers paid.
- If you have an issue and need to cancel, you will NOT be charged if you cancel BY EMAIL within 24 hours of departure time.
- If we need to cancel, we will make every attempt to contact you, however, it is also your responsibility to check the website (ctriverquest.com) or text or call 860-662-0577 before you come for the cruise.