Planning and FAQs

Is there a restroom (head) on board RiverQuest? This is the #1 asked question!

Yes! There is a bathroom for use during the cruise.
We also provide a Porta Potty on the Eagle Landing State Park grounds for before or after the cruise.

Are you handicap accessible?

RiverQuest is handicap accessible and can accommodate small, non electric wheelchairs and walkers. If you are a group with wheelchairs, PLEASE let us know via email when you book and please get to the boat early so we have time to get you on board. Captain Mark leaves the dock at the scheduled time!

The walk to the boat is an easy 250′ on flat ground.

In rare cases, we can use a small access road to get closer to RiverQuest. Please let us know ahead of time if you require use of this access road.

What do I need to bring on your cruises?

RiverQuest has a fully enclosed heated cabin that protects passengers from the sun, cold, wind and rain. Depending on the time of year, consider the following:

  • Spring: A jacket or sweater is a must, be advised that it is a lot cooler on the water.
  • Summer: Showers can pop up so a rain jacket/umbrella is a good idea.
  • Fall: Warm jacket, hat.
  • Winter:  There is a fully enclosed heated cabin, but, dress warm because you will want to be outside for best viewing!  Long underwear, jacket, gloves, hat, and warm boots/socks.

Other ideas:

  • Camera.
  • Binoculars (we also have a limited supply on-board for your use).

Do you provide food/drink on the cruise?

No, please bring your own food and beverage (alcohol is allowed). Lap food is best, a limited amount of tables may available, depending on type of cruise and number of passengers.

Can we bring food or beverages onboard?

Absolutely. Bring whatever you would like to eat or drink (alcohol is allowed) on any cruise.
On our Sunset Cruises, we will provide you with a small table for your picnic basket.
On our Daytime Gillette Castle Viewing Cruise, we may provide you with a table dependent on availability. Small groups should bring “lap” food and no large coolers.

What time do I need to be there?

RiverQuest leaves on time! So, please be at the boat at least 15 minutes before departure time.  Early is good!

Passengers that have booked online:
Please be at the boat at least 15 minutes before departure time. If you are not there five minutes before departure we may fill your spot with the standby list.

On a sunny summer weekend, be sure to give yourself plenty of time for traffic congestion on Route 9 or I-95.

NOTE: If our passenger capacity is met, RiverQuest will leave the dock before scheduled departure time.

What is your cancellation and refund policy?

If we cancel the cruise because of weather issues or other circumstances, we will offer you a re-schedule. If you cannot re-schedule, you will not be charged. If you have an issue and need to cancel, you will not be charged if you cancel BY EMAIL within 24 hours of departure time. On busy days, passengers that booked online will board first…after that, it is strictly first come, first seated.

For Last Minute Cancellations:  Your credit card will be charged for the cruise. If you have notified us (you must email us and call or text the RiverQuest phone: 860-662-0577 before the cruise) we will carry a credit for you that can be applied to a regularly scheduled, non-sold out, public cruise, excluding any Special Cruises, other restrictions may apply.

No Shows/no email/no call: You will be charged for the cruise.  Many of our cruises are sold out, your booking is exactly the same as a Theater or Sports Event ticket…If you do not attend you do not get a refund.

Is there parking available?

Yes, there is PLENTY of FREE parking. Buses can remain in the parking lot.

Are there group rates?

Yes, we have group rates on our weekday 90 minute “Gillette Castle Viewing Cruise” for over 34 passengers.  See: Group and Bus Trips page.

Are there any senior specials?

Yes, for seniors, there is a price reduction on our Monday, Wednesday and Thursday regularly scheduled 11:30am 90 minute “Gillette Castle Viewing Cruise”. On those days, seniors 65 and older pay $18 per person.

Can we bring our pets on board?

Unfortunately, no pets are allowed. Sorry.

Is smoking allowed on board?

No, RiverQuest is a non-smoking boat, including the new electronic cigarettes.

Cell Phones:

We also ask that everyone refrain from using their cell phone. Unconnect and enjoy the narration and peaceful beauty of the Connecticut River. Of course, you may use your phone as a camera!

Security and Privacy – Terms and Conditions:

Your security and privacy is very important to us.

Our on-line booking is secure. Once you hit the reservations button, you enter a secure on-line booking Merchant Page, you are not on our website anymore.

We do not sell or share any information that you may provide to us through our website or any other means.

We may use your email to notify you about any Specials Cruises that we, Connecticut River Expeditions, are offering. This is normally through an email service such as Constant Contact or equivalent. You may unsubscribe at any time.

The information on ctriverquest.com, ctriverquest.org, ctriverexpeditions.com, ctriverexpeditions.org, is provided and updated by Connecticut River Expeditions personnel.

Our reservation policy/terms and conditions is as follows:

Thank you for booking with us, RiverQuest/Connecticut River Expeditions. Please know that if you do not show up for a cruise that leaves the dock, you will be charged. If we cancel the cruise because of weather issues or other circumstances, we will try to offer a re-schedule, if we or you cannot re-schedule, you will NOT be charged. If you have an issue and need to cancel, you will NOT be charged if you cancel BY EMAIL within 24 hours of departure time. If we need to cancel, we will make every attempt to contact you, however, it is also your responsibility to check the website (ctriverquest.com) or call 860-662-0577 before you come for the cruise. Thanks!

Acceptable forms of payment are: For walk-ons: cash, check or credit card. On-line booking accepts credit card (Visa and Mastercard). There will be a $25 charge for any returned checks.

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